Questions About Products
Product-related questions are best addressed over the phone. In particularly urgent cases, we can arrange a visit to assist you. Please contact us by phone at +49 511 132 272-0 in such situations.
Beyond our core range, we can offer you a wide variety of additional products and product variants. Please note that some of these items may require a lead time of several weeks. We kindly ask you to contact us in advance with your specific needs.
The shelf life of products varies depending on the type and sterilization method from the date of production. Typically, it ranges from 2 to 3 years. Thanks to our efficient import processes, precise demand planning, and fast inventory turnover, most products in our core range have a remaining shelf life of 1.5 to 2.5 years.
For selected products in our range, we provide free samples for clinical testing in your medical facility. For more information, please contact our Customer Service.
We work with selected, established manufacturers of high-quality products. Additionally, we forgo an expensive sales and acquisition field service, allowing us to pass the resulting cost savings directly on to our customers.
Complaints can be reported by phone, fax, or email. We will handle your concern with care and work to find a solution promptly.
Required Information:
- Your customer number
- Delivery note or invoice number
- Product name or item number
- Batch or LOT number
- Reason and description of the complaint
For issues related to product usage, please provide a detailed description of the problem. Keep the item in question, send us photos, or arrange for a return or pickup for further inspection.
We take every complaint seriously and view it as an opportunity to improve our products and services. Customer satisfaction is our top priority.
Questions About Invoices, Payments and Consultation Hour Supplies (SSB)
As a special service, we offer the direct debit payment option for your invoices. If you are interested in participating in the direct debit process, we will be happy to provide you with the necessary form upon request. Please note that providing this service involves additional administrative effort on our part. For this reason, we are unable to offer special payment terms for participation in the direct debit procedure. We thank you for your understanding.
In case of discrepancies with invoices, please contact our Customer Service immediately. For accidental incorrect or duplicate payments, you can reach out directly to our accounting department at buchhaltung@inmedi-service.com.
If an invoice has been overlooked or lost, you can request a copy at any time by emailing us at buchhaltung@inmedi-service.com. If you have received a payment reminder or dunning notice despite having already made the payment, please inform us of the payment date by replying to the email.
We carefully calculate our prices and services to offer you an exceptionally attractive price-performance ratio. We kindly ask for your understanding that we are unable to provide special early payment discounts (Skonto).
Yes, you have the option to prescribe items as consultation hour supplies (SSB), which we can bill directly to the respective health insurance providers. However, the items eligible for SSB prescriptions vary significantly between federal states in Germany and are subject to periodic changes. We cannot guarantee that the items you order are eligible for SSB prescriptions in your federal state at the time of your order.
Please send your consultation hour supply prescriptions to:
InMedi Service GmbH
Rezeptabrechnung
Langer Acker 3
30900 Wedemark
Additionally, you have the option to request prepaid envelopes from us. Please contact our Customer Service for assistance.